How quickly do you respond to support tickets?
We typically respond within 2–4 hours during business hours (Mon–Fri, 09 AM–06 PM ET). Critical streaming issues are treated as P1 and escalated immediately.
Can I upgrade or downgrade my plan mid-cycle?
Yes. You can change your plan at any time from your dashboard. Upgrades take effect immediately; downgrades apply at the start of your next billing cycle.
Do you offer a free trial or demo?
Reach out via this form or WhatsApp and our sales team will set up a personalised demo of the Tarangix dashboard for your use case.
What streaming protocols do you support?
Tarangix supports RTMP, SRT, and HLS out of the box. Our ingest nodes accept streams from OBS, vMix, Wirecast, and any RTMP-compatible encoder.
Is my stream data secure?
All streams are encrypted in transit. Your stream keys are hashed and never stored in plaintext. We perform regular security audits on our infrastructure.
Do you provide enterprise or custom plans?
Absolutely. For teams running 10+ simultaneous streams or requiring dedicated infrastructure, contact our sales team via the form above for a custom quote.